It's easy to make changes to your details, whether it's your payment information, password or address book.
Log-in to your account and you will see a range of categories at the bottom of the page under 'Account Settings'.
Orders, Delivery and Returns
All items ordered with 11 Degrees depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
Unfortunately, once you have placed your order, we would be unable to amend this. You are able to cancel an order yourself via your account up to 15 minutes after completing your order.
We do aim to pick and pack your order as quick as we can and therefore we're not always able to cancel your order once your purchase has been confirmed.
Depending on where your order is within our dispatch process we may be able to cancel this for you. Please contact us as soon as possible and we will do our best to help.
If we are unable to cancel your order you can always make a return in line with our returns policy.